FAQ

Shine Splendor FAQ

1. What materials are used in your products?

Our garments are made from high-quality, hypoallergenic materials such as organic cotton, TENCEL™, bamboo, and modal. These fabrics are breathable, soft on the skin, and designed for long-lasting comfort.

2. Are your items handmade?

Yes! Every piece is handcrafted by skilled artisans in our atelier, ensuring the highest level of detail and craftsmanship. We produce in small batches to maintain quality and exclusivity.

3. Do you offer international shipping?

Yes, we ship worldwide! You can select your shipping preference during checkout, and we offer both standard and expedited shipping options.

4. How long will it take for my order to arrive?

Orders are typically processed within 1-2 business days. Delivery times vary based on your location and shipping option selected. You’ll receive tracking information to monitor your package’s progress.

5. How can I track my order?

Once your order ships, we’ll send you a tracking link via email. Simply follow the link to stay updated on your package’s journey.

6. What is your return and refund policy?

We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, you can return it within 30 days for a refund or exchange. Items must be in their original, unworn condition with all tags attached.

7. Who covers the return shipping costs?

ShineSplendor takes full responsibility of all return costs.

8. How do I care for my Shine Splendor garment?

We recommend gentle hand washing or using the delicate cycle on your washing machine with cold water. Avoid tumble drying and instead lay your garment flat to air dry. This ensures the longevity of the materials.

9. Do you offer custom sizing or alterations?

Currently, we do not offer custom sizing or alterations. However, our designs are tailored to provide a flattering fit for a variety of body types. Be sure to check our size guide for the best fit.

10. What sizes do you offer?

Our size range typically includes XS to XL. Refer to the size guide on each product page for specific measurements.

11. Are your products sustainable?

Yes, sustainability is a core value at Shine Splendor. We source eco-friendly fabrics, minimize waste by producing limited quantities, and use ethical practices in every step of our production.

12. Do you restock sold-out items?

Since we produce in small batches, restocks are rare. This approach ensures each piece remains unique and exclusive. If an item you love is sold out, keep an eye on our new collections!

13. How do I know if an item is in stock?

Our website displays real-time stock availability. If an item is running low, you’ll see a low-stock alert on the product page.

14. Can I cancel or modify my order?

We process orders quickly, but if you need to make changes or cancel, contact us within 24 hours of placing your order. After this window, changes may not be possible.

15. How do I contact customer service?

You can reach us via email or through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

16. Do you offer gift cards?

Yes! We offer digital gift cards that can be purchased online and emailed to the recipient.

17. How is pricing determined?

Our pricing reflects the use of premium, sustainable materials and the time-intensive handcrafting process. We aim to provide luxury fashion that is both accessible and ethical.

18. Do you offer discounts or promotions?

We occasionally offer promotions, especially during special events and holidays. Be sure to sign up for our newsletter to stay updated on offers!

19. Is my payment information secure?

Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and financial information.

20. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods. You’ll see all available options at checkout.

21. Do you offer express delivery?

Yes! If you need your order urgently, select our express shipping option at checkout for faster delivery.

22. What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact our customer service within 7 days, and we’ll arrange a replacement or refund at no extra cost to you.

23. Where are your products made?

All Shine Splendor garments are handcrafted by skilled artisans in our atelier, with care and precision poured into every stitch.

24. Do you collaborate with influencers or accept sponsorships?

Yes, we love collaborating with like-minded influencers! If you’re interested, reach out through our collaboration form or email us directly.

25. Can I change the delivery address after placing an order?

If your order hasn’t been shipped yet, contact us as soon as possible to update the delivery address.

We’re here to assist you with anything else you need! Reach out anytime, and we’ll be happy to help.